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Blinkee.com FAQ

How much are shipping charges and when will I receive my order?

A: UPS Ground or US Priority Mail will be used for most shipments over one pound within the 48 contiguous states. Orders to Alaska, Hawaii and Puerto Rico will likely be shipped by US Priority Mail.

Orders placed after 12 pm PST may not ship the same day. For express shipments after 12 pm PST please call to place your order.

What is the bottom line?

A: The bottom line is that we will do what is necessary to make your experience with our company a pleasant one. You can feel secure in your own satisfaction. If it’s broke we will fix it. If it’s missing we will get it to you in time. If it’s not on our website we will bend over backwards to find it for you at the right price. When you receive your order we want you to feel like you got great value for your money. You have some responsibility as well. When you receive your order please check it for missing or damaged goods. Our service is excellent and our merchandise is top notch, but mistakes happen. The key is how they are resolved. Check our testimonials page to see how we deliver the best merchandise and service.

We basically eat, sleep and drink Blinkees and our main concern is to please you so you’ll tell all your friends about our great products and service. Thanks for visiting Blinkee.com.

 

How do I order?

Online Payment Options:

You can order most of our products on our secure, online store 24-hours a day using direct credit card entry, PayPal, Amazon Payments or Money Order.

Credit Card:

Our website will accommodate direct credit card payments.

Paypal:

Our website will accommodate Paypal payments.

Amazon Payments:

Our website will accommodate Amazon payments using your Amazon account login.

Money Orders:

If you don’t have a credit card you can still shop on this website. After filling up your shipping cart simply print it out. Get a Money Order from the Post Office or your bank or credit union for the total amount including shipping and mail the printout and money order to the designated address from the order (once you place the order the shopping cart will tell you where to send the payment).

Your order will be shipped within 72 hours after the money order arrives.

You Can Also Order By Phone:

Call Magic Matt now at 1-415-261-0675. He will personally attend to your every need.

What is your return policy?

A: REFUND / RETURN POLICY

Magic Matt’s Brilliant Blinky’s does not sell merchandise on approval. Refunds and returns are only made for defective merchandise or shortages.

Shortages: Any order which is shipped incomplete will be completed by Magic Matt’s Brilliant Blinky’s. We will either ship the missing items at no additional shipping charge or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise.

Defective Merchandise: If any merchandise is defective, Magic Matt’s Brilliant Blinky’s will either replace it or give a refund. Shipping charges are not refundable. Notification of defective merchandise must be made within 5 days of receipt of merchandise. Magic Matt’s Brilliant Blinky’s may require that the defective merchandise be returned. DO NOT return any merchandise without first getting a Return Authorization number.

Returning Unused Product: If you need to return unused product, you will be charged a restocking fee of 30% of the value of the returned product that Magic Matt’s Brilliant Blinky’s determines to be usable. There will be no credit issued for product that is damaged in shipment due to insufficient packaging.

NOTE: You must get a Return Authorization Number from Magic Matt’s Brilliant Blinky’s before sending back any merchandise. Also, you must pay for the return shipment.

How can I tell if a site uses a secure server and if a company is real?

A: In the address (or URL) field, the “http” will change to “https” – the “s” stands for secure. In addition, there will be either a closed padlock or a complete key on the top and bottom of your browser window. The padlock or key will also be highlighted. If the page is not secure, the key will be broken in half and the padlock will be open. If you order online from Magic Matt’s Brilliant Blinky’s – you will notice these items when it comes time to input your credit card information. Never order online from a site that is not secure and don’t send your credit card info over the e-mail.

Are your products good for fundraisers?

A: Our products are perfect for fundraisers. They are fun for the sellers and the buyers alike, and they generate large amounts of money quickly for your school or other organization too.

What is the shelf life of a Blinky?

A: Blinkys will last several years without use as long as they are kept away from moisture and heat. Store Blinkys in a dry area under seventy degrees Fahrenheit.

I can’t find the answer to my question…

A: Email us at matt@Blinkee.com or call us on 415-261-0675 for any questions you may have!