FAQ's (Frequently Asked Questions)
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Why should you select Alight Promos as your partner for Light-Up Promotional Products?
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Can I make a custom light with my company logo in a custom shape?
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How long do your products last and can you turn them on and off?
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What type of batteries do Alight Promos take and are they replaceable?
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What international shipping methods does Alight Promos offer?
Q: Why should you select Alight Promos as your partner for Light-Up Promotional Products?
A: Simply put, we are the best at what we do. We carry more inventory per item than any other dedicated light-up supplier and have maintained top distributor ratings since coming into the industry.
Our quality is unmatched and we back our product 100%. We have committed ourselves to being trusted, and fully compliant so that you can feel safe and secure when ordering. Our Production Team pays attention to all details to make sure your products are fun, bright, long lasting and something the end client will love. We only partner up with suppliers who are willing to meet our tough standards on product quality and compliance.
More so than anything else, our culture here is what truly sets us apart. Alight Promos will find a way to accommodate whatever challenge comes our way. We have a hard time saying no to our client’s projects and we’ve got a talented support staff and track record to get the job done. We want the job whether it’s getting a last minute order done for the playoffs, or partnering up on something completely custom for a VIP client.
Q: Can I make a custom light with my company logo in a custom shape?
A: Yes, we can make a custom light for you. We have made many custom lights for different companies, events, and music groups. These pieces can be sold or handed out as promotional merchandise. Get your name in lights!
Q: How do I place an order?
A: Call us or email us with your order. You can obtain our contact information through your distributor network ASI# 34194, PPAI# 260234, SAGE# 67465, UPIC# ALIGHT. For orders printed with a logo, send your artwork in a minimum of 300 DPI vector format. Vector files are generally EPS or AI files. Please indicate your IN-HANDS date.
Q: What is the minimum order?
A: Generally, the minimums for in-house prints are 144-288 and 2500-5000 pieces for a factory direct custom or printed order. Each item has its minimum listed on its product page. For blanks, minimums are as low as 1pc. Check the individual item’s product page for detail. You can also give us a call or send us an email and we’ll do everything we can to make it happen.
Q: How long is production time?
A: Normal production time for in-house orders is 3-5 business days. We can RUSH your order in as little as 24-48 hours. Contact us and we will do everything we can to get the job done.
Listed production times for printed products refer to the number of business days or weeks in production after all artwork has been approved. We cannot begin production until artwork has been approved. It should be expected for your order to be in production for the full time listed (i.e. 5 Days, 5 Weeks, or 12 Weeks). When placing your order, it is very important that you are available to approve the artwork so that we can begin production without delay, especially on orders with tight deadlines (our specialty!!)
Q: How long do your products last and can you turn them on and off?
A: For the most part, battery life on our items ranges between 3 – 12 hours of continuous use with some exceptions lasting as long as 18 – 24 hours or as little as 1-2 hours. Battery life will vary from item to item so if your need is specific, it is best to inquire with our service staff to make sure the item of interest will meet your need. Good news is that almost all of our items can be turned on and off to preserve battery life. The batteries are replaceable on many of our products as well and we do sell extra batteries for them. Chemical Glow items cannot be turned on and off. Please check each product's details to see if they can be turned on and off.
Q: What type of batteries do Alight Promos take and are they replaceable?
A: Many of our products have replaceable batteries. The types of batteries vary per product from CR927, CR2032, AG13, AG3, AA, AAA, and more. Please check the each product’s page for their specific battery type. You can purchase replaceable wholesale batteries at an affordable price below. Check our batteries department.
Q: Does Alight Promos have a catalog?
A: Yes, Please click on the Catalog link to view our digital catalog or to request one by mail.
Q: What is Alight Promos' return policy?
A: Blank items are available for return in their original and unopened packaging within 30 days of receipt. Printed items are not available for return because the items contain a custom message that cannot be resold. Merchandise that is sent back as a return or an exchange, the Customer must contact Alight Promos and get a Return Authorization Number
Any shortages or issues with the must be reported by Customer to Alight Promos within seven (7) days of merchandise receipt. Before items are sent back as a return or an exchange, the Customer must contact Alight Promos and get a Return Authorization Number.
Defective merchandise must be returned to Alight Promos within 14 days of receipt of the order. If one or more pieces of the Merchandise are found to be defective, Customer shall have the right to send back only that portion of the Merchandise that is defective.
Returns must be sent back with insurance by UPS, Fed Ex or USPS. Customers are responsible for their own insurance claims with their shipping carrier.
Q: What payment methods are accepted?
A: Alight Promos accepts company check, bank wire transfer, or credit card (service fee of 2 – 3% may apply). Payment is due upon the start of production and cannot ship until it’s been received. If you would like to apply for credit terms, you must have an established account and a member of ASI or PPAI. The credit application can be sent by e-mail to you and will take 7 – 10 business days upon receipt for approval. Accounts approved for terms must be paid net 30 days after the shipping date in full by check or bank wire transfer only. Not available for first time or rush orders. No discounts for early payment.
Q: What shipping methods does Alight Promos offer?
A: Alight Promos standard shipping is through FedEx for domestic and international, but we will ship 3rd Party with Fed Ex, UPS, Freight or most other carriers. We normally ship sample orders through USPS. We can arrange freight on your larger orders and will advise you when that is beneficial.
Alight Promos will drop ship your order upon request. Orders with multiple addresses or drop ship locations will incur an additional charge.
Q: When will my order be shipped?
A: Regular stock orders and sample orders received before 12pm PST, or 3pm EST are shipped the same day on all in-stock items. Standard production on printed orders is 3-5 business days, but we can rush your order in as little as 24-48 hours, after payment or proof of approval. Please call us at 888.217.8800 to get a rush order into production immediately. Production can only proceed once we have received artwork and payment.
To meet tight deadlines and ship your custom order in a timely manner, customer needs to be available for quick proof approval and payment arrangement. Please provide contact information where we can reach you or leave a message in order to receive a prompt reply.
We may be out of stock on an item at any time, and inventory levels on our websites and internal system are estimates that need to be verified. If you have an order that will be taking most of a given item, we will need to verify the inventory with a hand count before knowing exactly how many we have.
Q: Does Alight Promos ship to other countries?
A: Yes, Alight Promos ships to the following countries:
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Australia
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Canada
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Denmark
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Finland
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Germany
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Greenland
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Iceland
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Ireland
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Italy
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Japan
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Mexico
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New Zealand
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Puerto Rico
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The Bahamas
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The Netherlands
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U.S. Virgin Islands
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UK
If there is a country not shown on the list you would like to ship to, please call us at 888.217.8800 and we will try to accommodate your request.
Q: What international shipping methods does Alight Promos offer?
A: Alight Promos offers the following international shipping methods:
FedEx Economy
FedEx Priority
If you need to ship a different method, give us a call at 888.217.8800 and we’ll try to accommodate your request.
Q: How long does it take to receive an international order?
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FedEx Economy: Typically takes 2-5 Business Days.*
Mexico and Canada orders typically take 2-3 Business Days.*
FedEx Priority: Takes 1, 2, or 3 Business Days.*
*Because they are international, these time frames do not include customs inspection of your package, which could delay your shipment significantly. Our Customs Department does not delay packages often, but it can be possible that your package may be delayed. Alight Promos is not responsible for any delay caused by the inspection procedure. Please plan accordingly when placing your order.
Q: Is there an import tax involved in my international order?
A: All international orders excluding those shipped to Canada have a Value Added Tax (VAT) that is added to the total cost of your order including shipping. All orders shipped to Canada via FedEx will be charged a GST, PST, and or HST. The percentage varies by province but is generally 5-15% on the of the total cost of the order including shipping. These taxes will be charged upfront for all FedEx shipments.